Table des matières. 1. Introduction. 2. Payment process. 3. Payment methods. 4. Payment cancellation and refund. 5. Transaction status specifics - PDF

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Table des matières 1. Introduction 2. Payment process 2.1 Possible payment steps 2.2 Transaction view 3. Payment methods 4. Payment cancellation and refund 4.1 The customer cancels his payment 4.2 Refunds

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Table des matières 1. Introduction 2. Payment process 2.1 Possible payment steps 2.2 Transaction view 3. Payment methods 4. Payment cancellation and refund 4.1 The customer cancels his payment 4.2 Refunds 5. Transaction status specifics 6. Look and feel of the payment page 7. Test cards Page 1 of 11-16/09/2016 1. Introduction Intersolve is an acquirer/issuer specialised in the development, supply and processing of transaction solutions for gift cards and e-vouchers (amongst others). This guide explains the specifics of the payment process for Intersolve. Page 2 of 11-16/09/2016 2. Payment process In the Intersolve gift cards payment process, one order can be paid for by more than one gift card, generating several payments for one order. If the full order amount is not covered by one gift card, the customer can choose to pay the remaining amount by using another gift card, or via ideal, VISA, MasterCard or American Express. There is currently no limit on the number of gift cards a customer can use to pay for an order. So it is possible a customer pays for an order with several gift cards to match the order amount. 2.1 Possible payment steps On the secure payment page, after selecting the gift card he chooses to pay with, the customer will see an indication of the already processed amount and of the amount that still needs to be paid (remaining amount). If the customer's gift card covers the full amount, he will see the transaction result after entering his gift card details and clicking the Continue button. If the customer's gift card does not cover the full amount, he can pay the remaining amount with another gift card or with ideal, VISA, MasterCard or American Express. The details of the first part of his payment (the amount and the masked card number he used) are displayed on the secure payment page. In the example below, the customer paid 1.00 EUR of the EUR with his gift card and now still has to pay EUR either with another gift card or with ideal, VISA, MasterCard or American Express. If the customer pays the remaining amount with another gift card, he will see the transaction result after entering his gift card details and clicking the Continue button. If he pays the remaining amount with a credit card (VISA, MasterCard, American Express), he will see the transaction result after entering Page 3 of 11-16/09/2016 his card details and clicking the Yes, I confirm my order button. If he chooses to pay the remaining amount with ideal he will be forwarded to the ideal bank selection page where he can select his bank and continue to his bank s website for the payment. 2.2 Transaction view When you look up an Intersolve transaction via View Transactions in your Ogone Account, you will see that one transaction (PAYID/OrderID) can hold several payments. In the following example screenshot a customer has paid the transaction amount of EUR with three different gift cards: two payments of EUR and one payment of 5.00 EUR. The Charge Method column contains the brand name of the specific Intersolve gift card/e-voucher. Page 4 of 11-16/09/2016 3. Payment methods As soon as one or more Intersolve giftcards are fully enabled in your Ogone account, they will automatically appear on your payment page. If however you have chosen to offer your payment methods in a selection screen on your own site, allowing the customer to be redirected directly to the correct payment method, you need to make use of the PM and BRAND parameters. The following table shows the values you can submit with the PM and BRAND parameters for every available Intersolve giftcard: Giftcard PM BRAND Aktiesport Intersolve Aktiesport e-gift card Aktiesport Cadeaukaart Intersolve Aktiesport ANWB Cadeaucard Intersolve ANWB Baby Giftcard Intersolve Babygiftcard Bart Smit cadeaucard Intersolve Bartsmit Beauty & Parfum Cadeau Intersolve Beauty & Parfum Cadeau Bedrijfsfietspas Intersolve Bedrijfsfietspas Blokker Cadeaukaart Intersolve Cadeaukaart Bruna Cadeaukaart Intersolve Bruna Cadeaupas Intersolve Cadeaupas Cook&Co Cadeaukaart Intersolve CookandCo CoolCat Giftcard Intersolve CoolCat De Librije Cadeaukaart Intersolve Librijewinkel cadeaukaart De Nationale Boekenbon Intersolve Boekenbon Duifhuizen Cadeaukaart Intersolve Duifhuizen EYE Giftcard Intersolve EYE Fatboy Giftcard Intersolve FatboyGiftcard Fletcher Hotel Gift Card Intersolve Fletcher Gall & Gall Kadokaart Intersolve Gall & Gall Kadokaart Grapy.nl Giftcard Intersolve GRAPY HEMA Cadeaukaart Intersolve Hema Page 5 of 11-16/09/2016 Giftcard PM BRAND Intertoys Giftcard Intersolve Intertoys Giftcard Jewel Card Intersolve Jewelcard KELLY GiftCard Intersolve Kelly Giftcard Leen Bakker Cadeaukaart Intersolve LeenBakker Lief Kadokaart Intersolve Lief Cadeaukaart Loods 5 Cadeaukaart Intersolve Loods 5 Cadeaupas Maxitoys Giftcard Intersolve Maxitoys Giftcard Mr. Ticket Cadeaukaart Intersolve mrticket Nationale Bioscoopbon Intersolve Nationale Bioscoopbon Nationale Bloemenbon Intersolve Nationale Bloemenbon Nationale EntertainmentCard Intersolve Entertainment Card Nationale Erotiekbon Intersolve Nationale Erotiekbon Nationale Kunst & Cultuur Cadeaukaart Intersolve KCultuur Cadeaukaart Nationale Musicalcard Intersolve Musical Card Nationale Wensbon Intersolve Wensbon Perry Giftcard Intersolve Perrysport Podium Cadeaukaart Intersolve Podium Sandton Gastro Genieten Giftcard Intersolve Sandton Gastro Genieten Sandton Giftcard Intersolve Sandton Giftcard Sandton High Tea Giftcard Intersolve Sandton High Tea Sandton Lekker Weg Giftcard Intersolve Sandton Lekker Weg Sandton Weekendje Weg Giftcard Intersolve Sandton Weekendje Weg Sanoma Prepaid Intersolve Sanoma Prepaid Score Giftcard Intersolve Score Sport & Fit Cadeau Intersolve Sport & Fit Cadeau ToysXL Cadeaukaart Intersolve ToysXL Van der Valk Cadeaucard Intersolve VanderValkcadeaucard Page 6 of 11-16/09/2016 Giftcard PM BRAND Verleidingsbon Intersolve Verleidingsbon Voetbalkadocard Intersolve VoetbalKadoCard Voetbalshop.nl Cadeaucard Intersolve Voetbalshopkadocard VVV Giftcard Intersolve VVV Giftcard Webshop Giftcard Intersolve Webshopgiftcard Wrapp Cadeaubon Intersolve Wrapp Xenos Cadeaukaart Intersolve XENOS Page 7 of 11-16/09/2016 4. Payment cancellation and refund 4.1 The customer cancels his payment If the customer clicks the Cancel button on the payment page, interrupting the Intersolve payment process, our system automatically refunds the customer (online) on each gift card he used. If the customer cancels his ideal payment process, he will be offered the choice on our secure payment pages to retry his payment via ideal or to complete his payment with another gift card or with VISA, MasterCard or American Express. If he cancels again at this stage, clicking the Cancel button on our secure payment page, our system will automatically refund him on the gift card(s) he used. If the customer cancels his VISA, MasterCard or American Express payment process, clicking the Cancel button on our secure payment page, our system will automatically refund him on the gift card(s) he used. 4.2 Refunds You can only refund an Intersolve transaction manually in your Ogone Account. The refunds are processed offline. If you make a refund via the View transactions result pages, you can make a global refund for each payment linked to an order. When you click the refund button, our system will refund all payments (that haven t been refunded yet) for the order. If you make a refund via the Financial history result pages, you can make a specific refund gift card by gift card (as opposed to a global refund), for each separate payment linked to the order. Remarks: Partial refunds are not possible with Intersolve. You have to refund the full amount paid with a specific gift card. A refund is the only maintenance operation on an Intersolve transaction you can perform as a merchant. Refunds must be made within 14 days following the payment. Page 8 of 11-16/09/2016 5. Transaction status specifics Status Explanation 9 - Payment requested The payment has been accepted. Or The refund is not yet completed. 2 - Authorisation declined The payment has been declined Stand-by The payment was not achieved Payment uncertain A technical problem arose during the payment process with ideal, giving an unpredictable result. The status will be recovered via the ideal recover process. 8 - Refund The payment has been refunded. More information about statuses and error codes can be found in your Ogone account. Just log in and go to: Support Integration & user manuals User guides List of the payment statuses and error codes. Page 9 of 11-16/09/2016 6. Look and feel of the payment page We can display specific warning messages for Intersolve on the payment page. When you use a template for the payment page and you would like to adapt the style of these warning messages to fit the look and feel of your template for the payment page, you can define a style for the following class: ciswarning. The current style for ciswarning is defined as follows: style type= text/css span.ciswarning{align:center;color:#fb0b0b;} /style Page 10 of 11-16/09/2016 7. Test cards You can use the following test data to simulate different scenarios: Card number Scenario EUR balance 2222 Wrong brand at Intersolve 3333 Wrong currency at Intersolve EUR balance Any other card number 1 EUR balance Page 11 of 11-16/09/2016
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