Prestação de cuidados de saúde. Criar e gerir empresas - PDF

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Licenças Turismo Prestação de cuidados de saúde Propriedade industrial Simplificar o registo civil Estudar e aprender Criar e gerir empresas Catarina Sarmento e Castro Assistant Professor - Law School

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Licenças Turismo Prestação de cuidados de saúde Propriedade industrial Simplificar o registo civil Estudar e aprender Criar e gerir empresas Catarina Sarmento e Castro Assistant Professor - Law School - University of Coimbra Office of the State Secretary for Administrative Reform Cairo, Egypt, 17 June 2008 Agenda AGENDA The Administrative Modernisation Strategy The SIMPLEX Programme SIMPLEX: main goals and examples of initiatives The Administrative Modernisation Strategy The Administrative Modernisation Strategy YESTERDAY s Public Administration TODAY s Public Administration Vertical; hierarchical; unflexible The supply s logic: services divided into silos Difficult access to services The State knows everything The same service for everyone Transversal; shared; connected The demand s logic: integrated services Services on real time 24/7 The citizen also knows Custom-made service Agenda AGENDA The administrative Modernisation strategy The SIMPLEX Programme SIMPLEX: main goals and examples of initiatives SIMPLEX Programme design: First Access, Then correct Ex ante Simplification Simplex test Ex post Simplification SIMPLEX Programme: Linking egov and Administrative Simplification All Government departments and many public bodies involved (such as universities, hospitals, etc.) SIMPLEX - OUTCOMES SIMPLEX SIMPLEX Outcomes initiatives: 2006 Programme: 333 simplification/egov initiatives 2007 Programme: 235 simplification/egov initiatives 2008 Programme: 189 simplification/egov initiatives SIMPLEX Programme design: DOUBLE STRATEGY FOCUS Top down initiatives SEMA/GOV Prioritized initiatives Competitiveness; service delivery improvement DIVERSITY Bottom up initiatives Global cultural change All Gov departments; many public bodies involved SIMPLEX Programme design: Key areas Eliminating certificates Doing away with unnecessary certificates Eliminating paper/dematerialisation Putting forms and procedures on line Simplification/deburocratisation Simplifying laws and procedures so as to make them less bureaucratic Deregulation Easier access to public services Establishing single contact points for the delivery of both informational and transactional services Harmonising and consolidating set of rules SIMPLEX Transparency Programme: transparency and Accountability accountability All information available on line Results communicated each quarter and if there are delays the reasons are posted Public consultation for new initiatives Independent Panel to follow-up the Programme SIMPLEX - OUTCOMES SIMPLEX SIMPLEX Outcomes: 2006 Programme: 333 simplification/egov initiatives 85% completed 2007 Programme: 235 simplification/egov initiatives 83,48% completed 2008 Programme: 189 simplification/egov initiatives SIMPLEX 08 08: Public Public Consultation 775 Contributions SECTOR SECTOR Justiça Justice 17,3% 17,3% Finanças Finances e Administração and Public Pública Administration 15,5% 15,5% Saúde Health 11,0% 11,0% Trabalho Labour e da Solidariedade and Social Social Solidarity 9,9% 9,9% Obras Public Públicas Works, Transportes Transports e Comunicações and Communications 9,4% 9,4% Economia Economy 6,4% 6,4% Agenda AGENDA The Administrative Modernisation Strategy The SIMPLEX Programme SIMPLEX: main goals and examples of initiatives SIMPLEX MAIN GOALS AND Goals EXAMPLES and examples OF INITIATIVES (1/6) Making Government-to-Citizens interactions easier and more convenient One-stop-shop for public services delivery MAIN GOALS AND EXAMPLES OF INITIATIVES Walking inside of a Citizen s Shop_2G 14 A Multichannel Approach The WEB Channel: Citizen's PORTAL 820 services from 130 public and private bodies More than registered users Average of 3 millions page views per month: Information services Certificates Income tax declaration Changing address Since February 2005 it has offered SMS-based services and new Integrated Services MAIN GOALS AND EXAMPLES The One-stop OF INITIATIVES House Allows citizens to complete at a single counter all the procedures related to the purchase or sale of their home Paying the taxes; drafting and signing the contract; seeking for municipal tax exemption; registering the property with all the relevant authorities . and new Integrated Services MAIN GOALS AND I EXAMPLES lost my wallet OF INITIATIVES counter An integrated service for renewing documents that allows citizens to submit at a single counter what would normally require going to several services New Integrated Services The Citizen s Card The new document of identification, that identifies the citizen visually and physically and allows its owner to identify himself and sign documents electronically More then CC delivered 49,02 % Digital Signature activated (volunteer) Replaces 5 cards: ID card Taxpayer card Social Security card Voter s card National Health Service user s card SIMPLEX MAIN GOALS AND Goals EXAMPLES and examples OF INITIATIVES (2/6) Making Government-to-Business interactions faster and more transparent And also: MAIN GOALS AND EXAMPLES OF INITIATIVES Starting a Business at one-stop-shop The On the Spot Firm With the On the Spot Firm service it is possible to set up companies at a single contact point and in less than 1 hour, without filling any application form. More than On the Spot Firm have already been created. - To register an On the Spot Trademark - To immediately join a Consumer Complaint Arbitration Centre The WEB Channel: Business s PORTAL 450 services from 78 public bodies The business Portal provides informational and transactional services covering the business lifecycle: Starting a business Managing business activities Expanding a business Closing or Selling a business Financial statements and statistics: connecting e-gov and simplification Enterprises have to submit their annual financial statements and account reports, as well as related information, to several administrative bodies Four of these bodies sponsored a project to aggregate and streamline this information steam Directorate General for Taxation Business Register Statistics Agency Portuguese Central Bank Now enterprises submit in just one single online interaction the data legally required for those four administrative bodies The fees of this new system are fixed in a less amount than before SIMPLEX MAIN GOALS AND Goals EXAMPLES and examples OF INITIATIVES (4/6) Making administrative burdens proportional to risk MAIN GOALS AND EXAMPLES OF INITIATIVES Simplifying Licensing Procedures The new Building Regulation Small construction projects exempt from previous communication More trust, more responsibility (more severe sanctions for non-compliance) Licenças Turismo Prestação de cuidados de saúde Propriedade industrial Simplificar o registo civil Thank you for your attention Estudar e aprender Criar e gerir empresas Catarina Sarmento e Castro Assistant Professor - Law School - University of Coimbra Office of the State Secretary for Administrative Reform Cairo, Egypt, 17 June 2008
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