Design Performance, O´Donell | Business Process | Emergence

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The continual effort to improve performance in business processes attracts increasing attention in research and industry alike. The impact of design development performance on the overall business positions this area as an important performance improvement opportunity. However, design development is characterised by novelty, uniqueness and non-repeatability, which provides particular challenges in defining, measuring and managing its performance to achieve improvement.

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  Design Performance 12345678910111234567892011123456789301112345678940111234567895051111  Francis J.O’Donnell and Alex H.B.Duffy  DesignPerformance With 65 Figures 12345678910111234567892011123456789301112345678940111234567895051111  Francis J. O’Donnell, PhDScottish Enterprise E-Business Group, 150 Broomielaw, Atlantic Quay,Glasgow, UKAlexander H.B. Duffy, PhD, CEngCAD Centre, Department of Design Manufacture and Engineering Management, University of Strathclyde, 75 Montrose Street, Glasgow, UK British Library Cataloguing in Publication DataO’Donnell, Francis J.Design Performance1. Design, Industrial–Management.2. Performance technology I. TitleII. Duffy, Alex H. B. (Alex Hynd Black), 1957–658.5 ′ 752ISBN 185233889XLibrary of Congress Cataloging-in-Publication DataO’Donnell, Francis J.Design performance/Francis J. O’Donnell and Alex H. B. Duffy p. cm.ISBN 1–85233–889–X (alk. paper)1. Design, Industrial.I. Duffy, Alex H. B. (Alex Hynd Black), 1957–II. TitleTS171.O36 2004658.5 ′ 752—dc222004052219Apart from any fair dealing for the purposes of research or private study, or criticism or review,as permitted under the Copyright, Designs and Patents Act 1988, this publication may only bereproduced, stored or transmitted, in any form or by any means, with the prior permission inwriting of the publishers, or in the case of reprographic reproduction in accordance with theterms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproductionoutside those terms should be sent to the publishers.ISBN 1–85233–889–X Springer Science+Business Mediaspringeronline.com© Springer-Verlag London Limited 2005Printed in the United States of AmericaThe use of registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant laws and regulations and therefore free for general use.The publisher makes no representation, express or implied, with regard to the accuracy of theinformation contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made.Typeset by Florence Production Ltd, Stoodleigh, UK69/3830–543210Printed on acid-free paperSPIN 10969571 123456789101112345678912011123456789301112345678940111234567895051111
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